Privacy

We collect information from you when you subscribe or complete the registration form. As appropriate, you maybe asked to enter your name, phone and email address.

You may, however, visit our PianoMalaysia.com website anonymously.

We also uses technology such as cookies, or pixels to keep track of your activities on our website and our advertising partner websites and/or services; to serve more relevant promotions.

A small cookie is a small text file stored on your device for record keeping purposes.

• Session cookies expire when you close your browser.
• Persistent cookies remain on your device for an extended period of time. To remove, simply clear your browser’s cookies.

Other information collected on our site maybe use in one of the following ways:

• To personalise your experience
• To improve our website
• To improve customer service
• To send periodic newsletter emails
• To serve more relevant promotions (referred to as “Retargeting”)

Please note that all incoming calls and sms will also be recorded for quality and training purposes. We engage MNC Tech Sdn Bhd aka AVANSER to be our call recording service provider.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services

Your personal information will not be rent, sold or traded to any third parties. It will be use for communication purposes between you and our operational, delivery and appointed individuals in all related piano matters, including after-sales supports; and in circumstances where we may have respond to subpoenas, court orders, and/or other legal process.

To ensure safer browsing (free from malware, malicious or data phishing activities) our website is now secured and protected by both:

• SSL Certificate with full 256 bit encryption, and
• McAfee Secure

You retain the right to review, update and change or remove your personal information at any time.

Please sent a request to support@pianomalaysia.com if you would like to do so.

We reserve the right to update or modify “Privacy Statement” at any time without prior notice. Please review our “Privacy” page from time to time.